Naomi House & Jacksplace rated Outstanding

Naomi House and Jacksplace care team and children holding CQC Outstanding banner

We are delighted to announce that Naomi House & Jacksplace has been rated ‘Outstanding’ by the Care Quality Commission (CQC), following our latest inspection in November 2023!

The CQC is an independent regulator who oversee the quality and safety of health and social care in England. The inspection was carried out as part of the CQC’s continual checks on the safety and quality of healthcare services. The hospices were last inspected in 2015, where their services were again recognised as Outstanding by the authority.

Young man laying in bed laughing and looking up at Carer in light blue top laughing with him
Naomi House staff member in red top smiling holding up sensory item to girl in wheelchair smiling

Following the inspection, the hospices have been rated Outstanding overall. The assessment has 5 categories, and the hospices were rated Outstanding in ‘Caring’ and ‘Responsive’; with ‘Effective’, ‘Safe’ and ‘Well led’ receiving recognition as Good.

Mark Smith, CEO at Naomi House & Jacksplace, said:

Mark Smith_CEO_Naomi House & Jacksplace

I am delighted that, as a team, we have maintained our 'Outstanding' rating from the Care Quality Commission. This achievement is a testament to our unwavering commitment to providing exceptional palliative care and support for children, young adults and their families. It reflects our charity’s Vision, where compassionate support and expert palliative care can be accessed when and where it is needed. It also supports our strategy: to reach more families and develop our services, and to collaborate with the healthcare system – in partnership. We will do this to ensure that Naomi House & Jacksplace continue to have a positive impact on the communities we serve. Together, we’re all looking forward to building on this success.

— Mark Smith, Chief Executive

Erika Lipscombe, Director of Care at Naomi House & Jacksplace, said:

I recently joined the team at Naomi House & Jacksplace and I know just how hard it is to maintain a CQC rating of ‘Outstanding’. It fills me with pride to be welcomed into a supportive team that displays such remarkable dedication and compassion. Every day, we are privileged to provide high-quality, personalised care that meets the unique needs of each family. The positive feedback shared by families during the inspection underscores the profound difference our team makes in the lives of those we support.

— Erika Lipscombe, Director of Care
Little girl in colourful wetsuit smiling and being held by lady in glasses and navy blue t-shirt in hydrotherapy pool
Boy laying on water bed in sensory room with bubble tube behind with staff member touching face and another staff member sitting beside him

Andy Meehan, Chairman of the Board of Trustees at Naomi House & Jacksplace, shared his thoughts on the achievement:

Achieving an 'Outstanding' rating once again is a moment of immense pride for our charity. It highlights the strong governance, effective leadership and dedication of the individuals across the organisation, from the trustees on our board, to our staff and volunteers. Their collective efforts ensure that we not only meet but exceed the expectations of those we care for. We set high standards and we work diligently and collaboratively towards our mission of providing outstanding, compassionate, expert care. We are deeply grateful for the trust placed in us by the families we support and the individuals and communities who give their time and money to support our charity.

— Andy Meehan, Chairman of the Board of Trustees

Our hospices provide expert care and support for children and young adults, as well as their families. We care for over 500 local families every year. To provide this level of outstanding care typically costs over £8 million every year, of which only 12% comes from government, meaning the majority comes from our local supporters. If you are reading this, and you've supported our charity in any way, thank you so much. It's because of you that we can continue to deliver vital care to those that need it most.


Please help us continue delivering outstanding care to children, young adults and families on good days, difficult days and last days by leaving us a donation today. Thank you for your support.

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