Shop Manager - Basingstoke

Closing date: Friday 31 May

Our charity shops provide a great source of income to enable us to provide care for local children and their families. We are looking for a Shop Manager to help run our shop and raise our profile in the area.

Doing all you can to increase income to support the work of the Trust, your responsibilities will include meeting and greeting customers, merchandising, pricing, stock sorting and rotation, banking and staff planning. All our shops aim to offer a pleasant customer experience with a good old-fashioned bargain to boot and we expect our Shop Managers to reflect this in their approach to work.

Working with your Assistant Shop Manager and alongside volunteers, it is essential that you have strong interpersonal skills and a compassionate nature. Although not essential, experience in retail would be ideal and a full driving licence would be useful.

The role is full-time including some Saturday working.

Key Responsibilities:

  • To provide day-to-day direction, training and coaching of the Assistant Shop Manager and volunteers, ensuring that tasks are properly delegated in accordance with their experience and abilities.       
  • To produce a weekly work rota ensuring that the shop is fully staffed during opening hours, arranging cover for holidays and sickness.
  • To ensure that adequate donated stock, appropriate to the business, is sourced and priced accordingly.
  • To ensure financial controls are adhered to including the till reconciliation, daily banking of takings and weekly reporting of sales to the Finance Manager at Naomi House
  • To ensure that the shop premises comply with Health & Safety legislation for staff and customers.


Benefits include a competitive salary, 24 days holiday, group pension scheme, life assurance and the opportunity to work in an organisation where every job matters!

Click to download our full range of benefits

Job Types:

Full-time, Permanent role, 35 hours (5 days) per week


£12.95 per hour

To apply:

Please send your CV and covering letter to us at or complete and return the application form.

Click to download a full job description

Click to download an application form

If you would like to speak to someone before applying, then please contact Clare Froud, HR Advisor on 01962 763713.

We reserve the right to close this vacancy earlier than the advertised date once sufficient suitable applications have been received.

Once a vacancy has closed, we are unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.

Apply for this role

Send your CV and covering letter using the form below