Our Services

We provide individualised care and much needed respite and support for the whole family through the good days, difficult days and last days. This care continues for as long as a family needs.


Our care services include:

  • Respite care
  • End of life and bereavement support
  • Emergency respite
  • Family support
  • Community support

If you would like to discuss any of our services or ask about our facilities, please call the Care Team on 01962 760555 and we will be happy to help.

Respite care:

Respite care gives families the chance to regroup, to relax and to rebalance family life. Naomi House & Jacksplace offer 24 hour respite care and a range of activities to suit the tastes and abilities of the children and young adults in our care. 

End of Life and Bereavement Support:

Support at end of life is our priority at Naomi House & Jacksplace. We can support families both in house and in their own homes with nursing care and support, symptom management and psychosocial support from our Family Support Team. As soon as we are aware that a child or young adult has reached the final stage of their journey we can be involved in the way that best suits the individual family. We can visit at home or in hospital and help to support the transfer of care to their preferred place, whether that is home or the hospice. Memory making is a very important part of this time, and the team will support families in making these last days very special according to their own particular wishes.

Our bereavement suites – The Butterfly Suite in Naomi House and Ocean Suite in Jacksplace – are bedrooms where the child/young person can stay after death whilst the family make preparations for the funeral or final service of their choosing. The suites include a private family lounge and garden area, and a family bedroom is available so that the family can be supported both practically and emotionally during these initial days of adjustment.

Family Support:

Family support is offered to all our families for practical, emotional and spiritual support whenever it is needed: this includes parents, siblings and grandparents. The Family Support Team offers many different forms of support according to need, including spiritual support, one-to-one counselling, support groups with other parents and families and activity days and events throughout the year, including our annual Remembering Days. Sibling support is planned for both bereaved brothers and sisters, and those who are living with a sibling with a life-limiting or life-threatening illness. This will include working alongside schools and colleges.

Community Support:

We are currently developing partnership working with other services across our region, to extend the support we provide to our families within the community.

This will include specialist nursing care and ongoing family support.