Bookings Co-ordinator

Closing date: 19/06/2019

Location: Naomi House, Sutton Scotney, Nr Winchester

Salary:

£20,000 37.5 hrs a week

Key responsibilities:

Each year, our hospices welcome hundreds of families with life limited and life threatened children and young adults. They receive expert care, from their clinical needs to their leisure time and you would be key to helping us maintain a quality, essential service.

The main responsibility in this important role is to manage the bookings for respite for our two hospices. You will be talking to families at a time of stress so you need to be a calm and well organised multi-tasker with a compassionate nature and customer focussed approach. You need to ensure we adhere to our criteria and processes so that the service we offer is fair and equitable as well as of an exceptional standard. In order to maintain our clinical records we need you to be experienced and confident in using databases and keeping records and systems up to date. Our Care Admin office is a busy environment. You’ll deal with requests from families, handle phone calls from various care professionals, provide secretarial support to managers, allocate tasks to our volunteers, help with the arrangements for family events and manage invoices, always with a positive approach.

Office skills, communication skills and IT skills are essential as is flexibility and a genuine desire to do your best to help families at a time of need. The role is full time (37.5 hours per week).

A driving licence is essential as we are in a remote location. 

Benefits include 28 days holidays (pro rata), a group pension scheme, life assurance and the opportunity to work in an organisation where every person matters and every job makes a difference. 

Interview date – Thursday 27 June

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Job description:

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Apply:

Please conplete the application form or send your CV using the form below.

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Enquiries:

If you wish to speak to someone before applying, please contact our HR director, June Morton, on: 01962 765044.

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